Shipping policy

1.) What address do I ship my exchange to?

     To exchange your product, please mail your package to:2415 Poplar st, Amarillo TX 79107, United States . Be sure to include the full name that your order was originally placed under.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

2.) What if I never received my item?

     We are not responsible for lost or stolen packages after leaving the Bantu_Boutique facilities. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier (ex. UPS, USPS, FedEx, DHL). We will provide you with the address , shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping carrier. 

3.) Do you ship to P.O. Boxes?

    Yes, we ship to P.O. Boxes

 

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